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Management of Services Concepts, Design, and Delivery
This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Author(s): Prof. Charles H. Fine
NA Pages 
Principles of Management by David S. Bright
This book online Principles of Management by David S. Bright and others covers the following topics related to Management and Leadership : Managing and Performing, Managerial Decision-Making, The History of Management, External and Internal Organizational Environments and Corporate Culture, Ethics, Corporate Responsibility, and Sustainability, International Management, Entrepreneurship, Strategic Analysis: Understanding a Firm’s Competitive Environment, The Strategic Management Process: Achieving and Sustaining Competitive Advantage, Organizational Structure and Change, Human Resource Management, Diversity in Organizations, Leadership, Work Motivation for Performance, Managing Teams, Managerial Communication, Organizational Planning and ControllingManagement of Technology and Innovation.
Author(s): David S. Bright, and others
NA Pages
Technical Project Management in Living and Geometric Order
This book online Technical Project Management in Living and Geometric Order covers the following topics related to Management and Leadership : Project Management Foundations: Principles and Practices, Strategy, Project Selection, and Portfolio Managemen, Project Initiation, Scope, and Structure, Procurement, Team Formation, Team Management, and Project Leadership, Project Planning, Project Scheduling, Managing Project Risks, Managing Project Value, Budgets, and Costs, Allocating and Managing Constrained Resources, Project Monitoring, Analytics, and Control, Critical Project Management Skill: Negotiation, Project Closure and Audits, Personal and Organizational Project Management Growth, Putting It All Together.
Author(s): Jeffrey S. Russell, P.E., Wayne P. Pferdehirt, P.E.,and John S. Nelson, P.E.
NA Pages
Leadership and management Study
The link provides access to an academic article titled Leadership and Management in Second Generation Medium-Sized Family Businesses: A Comparative Study. The article examines the leadership and management practices of second-generation leaders in medium-sized family businesses. It compares the leadership styles and practices of the second-generation leaders to those of their predecessors, and identifies the factors that contribute to their success or failure. The study employs a qualitative research design and analyzes data collected from interviews with second-generation leaders of family businesses.
Author(s): Gonzalo Gonzalez-Serna, Graduate School of Education and Psychology, Pepperdine University
152 Pages
This note covers the following topics: The New Paradigms of Management Control Systems, Control Lever, Key Controllable Variables, The Traditional Instruments of Control in Organisations - Auditing, Management Control Process, Budgetary Control and Analysis of Variance , Marketing and Distribution Control,Accountability in Organizations – Responsibility, Accounting, Costing, Transfer Pricing, CVP Analysis, Behavioural Aspect of Management Control, Human Resources Accounting, Management Control in Specialized Organisations - Sectoral Applications,Process of Designing and Controlling System.
Author(s): Ms.A.Punitha, Ms.V.Umasri, Mr.Sk. Md. Nizamuddin, Ms. Kavitha Shanmugam and Dr.R.Radjamanogary
259 Pages
Operations Management by The Open University of Hong Kong
This book covers the following topics: Improving Operations Performance with World Class Manufacturing Technique: A Case in Automotive Industry, Managing OEE to Optimize Factory Performance, Using Overall Equipment Effectiveness for Manufacturing System Design, Overall Equipment Effectiveness for Manufacturing System, Reliability and Maintainability in Operations Management, Production Scheduling Approaches for Operations Management, Enterprise Risk Management to Drive Operations Performances, Important Role of Packaging in Operations Management,An Overview of Human Reliability Analysis Techniques in Manufacturing Operations.
Author(s): The Open University of Hong Kong
278 Pages
Project Management for Instructional Designers
The book is well-designed for the intended audience of instructional designers. Topics covered includes: Introduction to Project Management, Project Profiling, Project Phases and Organization, Understanding and Meeting Client Expectations, Working with People on Projects, Communication Technologies, Starting a Project, Project Time Management, Managing Project Quality, Managing Project Risk .
Author(s): Geri Clements, Jeffery Drysdale, Jenifer Francis, Buck Harrison, Joseph Rino, Jared Robinson and Aaron Snyder
NA Pages
Strategic Management I Lecture Notes
This note focuses on some of the important current issues in strategic management. It will concentrate on modern analytical approaches and on enduring successful strategic practices. It is consciously designed with a technological and global outlook since this orientation in many ways highlights the significant emerging trends in strategic management.
Author(s): Rohan Sahani and Prof. Arnoldo Hax
NA Pages
This book explains the following topics: Concepts of Advertising, Integrated Advertising Program, Understanding Message Strategy, Media, Campaign Making and Advertising.
Author(s): Eiilm University
219 Pages
This note explains the following topics: Role and Scope of Production Management, Concept of Production Management, Types of Production Systems and Plant Location, Plant Layout, Production Planning and Control, Production Process Analysis, Demand Forecasting, Productivity, Time and Motion Study, Quality Control.
Author(s): Directorate of Distance Education, Guru Jambheshwar University, Hisar
218 Pages
Services Operations Management
This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in services, Managing waiting lines and queuing models, Service inventory and supply chain management., Quantitative models in managing service operations.
Author(s): NPTEL
NA Pages
