Services Operations Management
This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in services, Managing waiting lines and queuing models, Service inventory and supply chain management., Quantitative models in managing service operations.
Author(s): NPTEL
NA Pages 
Organizational Behavior and Management
The link directs to a PDF book titled Organizational Behavior and Management and explains the following contents : Rationalist vs. Behavioralist Paradigms, A Model of Ethics in Decision Making, The Local Context: The Houston Economy, The Global and National Competitive Contexts, Perception, Attribution Theory, Operant Learning Theory, Job Design, Equity Theory, Goal Setting Theory, Power, Communication, Decision Making, Personality Theory, Culture, Leadership, Change, Organizational Theory , Teams.
Author(s): Dale Rude, Department of Management
46 Pages
This note covers the following topics: The New Paradigms of Management Control Systems, Control Lever, Key Controllable Variables, The Traditional Instruments of Control in Organisations - Auditing, Management Control Process, Budgetary Control and Analysis of Variance , Marketing and Distribution Control,Accountability in Organizations – Responsibility, Accounting, Costing, Transfer Pricing, CVP Analysis, Behavioural Aspect of Management Control, Human Resources Accounting, Management Control in Specialized Organisations - Sectoral Applications,Process of Designing and Controlling System.
Author(s): Ms.A.Punitha, Ms.V.Umasri, Mr.Sk. Md. Nizamuddin, Ms. Kavitha Shanmugam and Dr.R.Radjamanogary
259 Pages
Strategic Management by Vardhaman Mahaveer Open University
This note covers the following topics: Strategic Management, Environmental Threat and Opportunity Profile, Strategic Advantage Profile, Hierarchy of Strategic Intent, Strategies Formulation, Strategies Formulation, Mergers & Acquisitions, Strategic Analysis and Strategic Choice, Strategy Implementation, Structural Implementation, Functional Implementation, Functional Implementation, Strategic Evaluation and Control, Reaching Strategic Edge.
Author(s): Vardhaman Mahaveer Open University
230 Pages
Project Management by The Open University of Hong Kong
This book describes the following topics: Project Management: Past and Present, The Project Life Cycle, Framework for Project Management, Stakeholder Management, Culture and Project Management, Project Initiation, Scope Planning, Project Schedule Planning, Budget Planning, Procurement Management, Quality Planning, Communication Planning, Risk Management Planning , Project Completion.
Author(s): The Open University of Hong Kong
265 Pages
