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Services Operations Management
This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply management in services, Managing waiting lines and queuing models, Service inventory and supply chain management., Quantitative models in managing service operations.
Author(s): NPTEL
NA Pages 
Introduction To Management by Jordan University of Science and Technology
This note is designed to introduce students to the fundamental techniques of using data to make informed management decisions. It will focus on various ways of modeling, or thinking structurally about, decision problems in order to enhance decision-making skills.
Author(s): Jordan University of Science and Technology
NA Pages
Strategic Management by Vardhaman Mahaveer Open University
This note covers the following topics: Strategic Management, Environmental Threat and Opportunity Profile, Strategic Advantage Profile, Hierarchy of Strategic Intent, Strategies Formulation, Strategies Formulation, Mergers & Acquisitions, Strategic Analysis and Strategic Choice, Strategy Implementation, Structural Implementation, Functional Implementation, Functional Implementation, Strategic Evaluation and Control, Reaching Strategic Edge.
Author(s): Vardhaman Mahaveer Open University
230 Pages
Managerial Communication by Bharathidasan University
Aims of this note is to develop all forms of communication skills of the students to enable them to conduct well in any business process without any communication barrier. Topics covered includes: Types of Communication, Barriers to Communication, Principles of Effective Communication, Norms for Business Letters, Personalized stand letters, enquiries, customers’ complaints, collection letters, Sales promotion letters, Application letters, Non-verbal communication, Visual and Audio Visual Aids for communication, Dyadic communication, Report Writing, Structure of Reports, Conducting Meetings.
Author(s): Bharathidasan University
109 Pages
Management of Services Concepts, Design, and Delivery
This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.
Author(s): Prof. Charles H. Fine
NA Pages
Project Management for Instructional Designers
The book is well-designed for the intended audience of instructional designers. Topics covered includes: Introduction to Project Management, Project Profiling, Project Phases and Organization, Understanding and Meeting Client Expectations, Working with People on Projects, Communication Technologies, Starting a Project, Project Time Management, Managing Project Quality, Managing Project Risk .
Author(s): Geri Clements, Jeffery Drysdale, Jenifer Francis, Buck Harrison, Joseph Rino, Jared Robinson and Aaron Snyder
NA Pages
Lecture Notes On Management Science
This book explains the following topics: Introduction to Management, Designing Organization, Operations and Marketing Management, Human Resources Management, Project Management, Strategic Management.
Author(s): Institute Of Aeronautical Engineering
281 Pages
This notes examines the historical evolution and current human and organizational contexts in which scientists, engineers and other professionals work. It outlines today's major challenges facing the management profession. Students will be introduced to concepts and tools to analyze work and leadership experiences in optional undergraduate fieldwork projects.
Author(s): Prof. Thomas A. Kochan
NA Pages
Management Concepts and Organizational Behaviour
This book explains the following topics: Evolution Of Management Thoughts, Functions Of Management, Planning, Deision-making, Organising, Authority And Responsibility, Recruitment And Selection, Training And Development, Interpersonal Behaviour, Stress Management, Conflict Management And Organisatioanl Change.
Author(s): Guru Jambheshwar University of Science and Technology, Hisar
720 Pages
In this book, the author take a challenge based approach to dealing with groups. Many other books provide conceptual and descriptive treatments of groups and teams. Here we will take a prescriptive perspective, one that focuses on the how to of managing a group or a team. This prescriptive perspective, however, will be rooted in social science.
Author(s): wikibooks.org
NA Pages
Introduction to Principles of Management
In the opening chapters, we incorporate an active management perspective to show how leaders and leadership are essential to personal and organizational effectiveness and effective organizational change. Moreover, the concluding section of each chapter is focused on the assessment and development of particular management skills.
Author(s): NA
646 Pages
